Note: The legally authoritative version is the German version; other language versions are non-binding service translations. In case of doubt, the German version prevails.
1. Scope, provider, definitions
1.1 These Terms of Use apply to the use of the digital video coaching platform Strido (hereinafter “Strido” or the “Service”) at https://strido.net and in the associated apps.
1.2 The provider and contracting party is Strido, Erbacher Straße 3 | 65428 Rüsselsheim am Main, email support@strido.net (hereinafter “Provider” or “we”). The complete mandatory details can be found in the Legal Notice.
1.3 Definitions: “User” means any registered person who uses Strido. “Coach” (also “Expert”) means a person who reviews training videos or conducts live coaching via Strido. “Content” means all data uploaded or posted by users, in particular videos, texts and images.
1.4 These Terms of Use apply exclusively. Deviating terms of the User do not become part of the contract.
2. Subject matter of the contract
2.1 With Strido, the Provider provides a technical infrastructure (software as a service) free of charge, through which users can upload training videos, have them reviewed by coaches and take part in live coaching. The subject matter of the contract is solely the provision of this infrastructure, including the necessary storage space and the simple usage rights required for this.
2.2 The coaching service itself is not the subject matter of this contract, in particular the substantive analysis, review or processing of uploaded videos and the conduct of live coaching. These services are provided exclusively between User and Coach and are to be agreed separately between them. The Provider does not become a party to this relationship and assumes no responsibility or liability for the coaching services.
2.3 There is no entitlement to provision or uninterrupted availability of the free Service (see section 4).
3. Registration and user account
3.1 Use requires registration. The User must provide the required information truthfully and keep it up to date.
3.2 Login and registration take place via our authentication service provider (WorkOS, via the hosted login interface “AuthKit”). Verification of the email address takes place via this service. The usage contract is concluded when the User completes registration and accepts these Terms of Use and the Privacy Policy in doing so.
3.3 The access credentials must be kept secret and protected against access by third parties. The account is non-transferable.
3.4 Minors may use the Service only with the consent of a parent or legal guardian. In that case, the parent or legal guardian accepts these Terms of Use and concludes the usage contract on behalf of the minor. We may require proof of consent. Responsibility for supervising the minor during the coaching service remains with the respective Coach within the scope of their relationship with the User (section 2.2).
3.5 Access to the Service may be reserved for invited persons during an introductory phase; in that case, an invitation code is required to activate the account.
4. Provision and availability
4.1 The Service is provided “as is”, in its respective available state. As the Service is provided free of charge, there is no entitlement to a particular availability, to particular features or to their permanent continuation.
4.2 The Provider may temporarily restrict, change or discontinue operation for maintenance work, for technical reasons or for further development.
5. Usage rights to the software
For the term of the contract, the Provider grants the User a simple, non-transferable and non-sublicensable right to use Strido over the internet within the contractual scope. No further rights to the software are granted.
6. Rights to uploaded content
6.1 The rights to the content uploaded by the User remain with the User.
6.2 The User grants the Provider a simple right, limited in territory and time to the operation of the Service, to store the content, process it technically (e.g. transcode it) and make it accessible, within the scope of the Service’s functions, to the coaches designated for this by the User. The content is not publicly disseminated.
6.3 The User warrants that they hold the necessary rights to their content and that the content does not infringe any rights of third parties.
7. User obligations, permitted content
7.1 The User is responsible for their content and their use of the Service. They undertake not to post any content that is unlawful, insulting, glorifies violence, is harmful to minors, or infringes the rights of third parties (in particular copyrights, trademark rights or personality rights).
7.2 Measures that impair the operation of the Service or the infrastructure are also prohibited (e.g. malware, automated bulk extraction, circumvention of security measures).
8. Data backup
The Provider is not obliged to back up the User’s data regularly. It is incumbent on the User to back up their content and data promptly and regularly.
9. Content and moderation (Art. 14 DSA)
9.1 The Provider is entitled to remove content or block access to it, and to warn user accounts or to suspend them temporarily or permanently, where there are concrete indications that content or use infringes applicable law or these Terms of Use.
9.2 The Provider will inform affected users of such a measure and its essential reasons, insofar as this is legally permissible and actually possible.
10. Notice-and-action procedure (Art. 16 DSA), point of contact (Art. 12 DSA)
10.1 Any person may report allegedly illegal content to us. The report can be made via the contact form or by email to support@strido.net and should contain:
- a sufficiently precise indication of the content concerned (e.g. URL or unique identifier),
- an explanation of why the content is allegedly illegal,
- the name and email address of the reporting person (voluntary; not required where the report concerns alleged offences against the sexual self-determination of minors), and
- a confirmation that the information is, to the best of their knowledge, correct and complete.
10.2 We confirm receipt of the report, examine it without undue delay, take measures where necessary and inform the reporting person — insofar as contact details are available — of the outcome.
10.3 Point of contact for users under Art. 12 DSA: support@strido.net. Communication is possible in German and English. The point of contact for authorities under Art. 11 DSA is set out in the Legal Notice.
11. Liability
11.1 Strido is a hosting service: we store the content on behalf of the users and do not make it publicly accessible. We are not responsible for third-party content posted by users in accordance with Sections 7 to 10 DDG; liability only comes into consideration from the point in time at which we obtain knowledge of specific illegal content and fail to act without undue delay.
11.2 We are not liable for the coaching services provided between User and Coach (section 2.2).
11.3 In other respects, we are liable — regardless of the legal grounds — only for intent and gross negligence. As the Service is provided free of charge, liability is limited to intent and gross negligence by analogy with Sections 521, 599 of the German Civil Code (BGB).
11.3a In the alternative — should the liability privilege under Sections 521, 599 BGB not apply — the following applies: for the slightly negligent breach of material contractual obligations (cardinal obligations, i.e. obligations whose fulfilment is essential to the proper performance of the contract and on whose observance the User may regularly rely), our liability is limited in amount to the foreseeable damage typical of the contract.
11.4 Liability for damage resulting from injury to life, body or health, as well as mandatory statutory liability, remains unaffected; in this respect, the statutory provisions apply.
11.5 We do not warrant the suitability of the Service for a particular purpose or for particular training or coaching results.
12. Indemnification
The User indemnifies the Provider against all claims by third parties asserted on account of an infringement of their rights by the content posted by the User or by the User’s use of the Service, including reasonable costs of legal defence, insofar as the User is responsible for the infringement.
13. Term, termination, account deletion
13.1 The usage contract is concluded for an indefinite period. The User may terminate it at any time without notice and delete their account.
13.2 The Provider may terminate the contract ordinarily with reasonable notice and extraordinarily for good cause.
13.3 Upon the termination taking effect, the account is deleted; the associated content is deleted unless statutory retention obligations prevent this. Section 8 (data backup) remains unaffected.
14. Changes to the Terms of Use
14.1 The Provider may amend these Terms of Use with effect for the future insofar as this is necessary for a valid reason (in particular to adapt to a change in the legal situation or in supreme-court case law, or to changes in the functional scope or the third-party services used), provided the amendment is reasonable for the User and does not shift the balance of rights and obligations to the User’s disadvantage. The Provider will inform the User of amendments in good time before they take effect, in text form (as a rule by email).
14.2 If an amendment affects the core of the agreed service or is more than insignificant for the User, the Provider will obtain the User’s express consent (e.g. by way of a renewed acceptance at the next login). If the User does not give consent, the contract continues on the previous terms; in that case either party may terminate in accordance with section 13.
14.3 Other amendments are deemed to be accepted if the User does not object to them within a reasonable period stated in the notification. In the notification, the Provider will point out, separately and clearly, the amendment, the period, the right to object and the significance of silence. Mere continued use of the Service does not constitute acceptance.
14.4 In the event of an amendment, the User may terminate the contract free of charge with effect from the time the amendment takes effect (section 13.1).
15. Final provisions
15.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which the User has their habitual residence remain unaffected.
15.2 Should any provision of these Terms of Use be or become invalid, the validity of the remaining provisions remains unaffected.